HSB

Hotel Saravana Bhavan - and you thought I was gonna write about some H. School of Business - Even if you did don't get disappointed, this is no less than a school of management in itself. My 3 and a half years in Chennai and I have never seen such professinalism and service like in HSB. It is something I like to flaunt to my non-Chennai friends.And the hygiene, comparable to those of international restaurants.Would you believe me if It old you that their operative kitchens are immaculate at any time of the day.Yes they are! At any given time a soiled plate is visible for no more than a couple of seconds. Every point in the HSBs have a person waiting on you attentively, a boy waiting to clear off the plates etc-Very recently I have noticed that HSB has started hiring women,they didnt't have women employees till a few weeks back....am not sure why the change - though I appreciate it :) The myth (or may be the actual truth)is that HSB management takes care of its employees i.e. waiters and their families to such a generous extent that it sponsers the education of their kids and has a lot of benefits like that. What impresses me and surprises me is that the taste of a particular item on the menu is same in any of the HSBs any where in the world on any day!!!I wonder how they achieve it.I really wanted to visit the HSB in NJ whenI visited Edison,NJ but couldn't.But am sure its the same. Whatever they do in HSB,they do it so well and have such impressive logistics that are worthy of a case study.If ever I wanted to submit a paper on logistics and hotel management , I know what I would write on.